• IT Support
    IT Support

Managed by first level professionals, the Technical Support service can be provided under the "call on demmand" mode (we send a field technician to the site as required) or "permanent In House" This is when the SLA agreed requires very short restoration times for critical mission teams). Depending on the needs of the customer, the best service option is found.

The service may include:

  • Preventive and Corrective Maintenance of the park of microcomputers and their associated equipment

  • Installing networked computers and changing network topology, assigning IP addresses, automating network sessions for the user, configuring the user environment for e-mail and other services, setting up applications for printing to printers in the sector , Orientation of the use of network resources to the user

  • Attention to hardware faults in computer equipment. Diagnosis of the problem, replacement of defective parts, configuration and testing of equipment and parts, placement and transfer of replacements in a temporary way until repair of the original

  • The service includes the provision of parts and repairs of all PCs and printers included in the agreed service, which are not under warranty or under a service from another provider.

  • Survey and control of all devices, bearing a trademark registration, model and no. serial. Tracking changes in parts, constantly updating information

  • Opening and Tracking Vendor Claims

Because today's PCs and servers play critical roles within the enterprise, and to maintain the high quality standards in services offered, all the technical staff of LinkSolution is constantly trained in new issues And technological evolution. With this we always try to anticipate new possible problems.

Commitment to quality

All the processes of the IT Support services offered, are implemented with strict rigor on the ITIL standards .

LinkSolution S.R.L.
Av. Dorrego 1975 4to A
Ciudad Autonoma de Buenos Aires
Phone: +54 (11) 4505-5701
Email: contacto@linksolution.com.ar

Our clients

List of companies that deposit their trust in LinkSolution: